SUMMARY
I am an IT executive with over 15 years of professional experience providing world-class
leadership for aggressive growth and tight project management for mission critical,
knife-edge system migrations. I have built sustainable infrastructures for early stage
companies and provided lean technology solutions to innovate in financially distressed
enterprises. I have demonstrated skills in organizational development, change management,
product development, strategic planning, resource management and team mentoring. I have
a history of on-time, on-budget deliverables.
EXPERIENCE
OTG Management
New York, NY
Dec 2011 to present
Chief Technology Officer, reporting to the CEO
Oversee the planning, new product development and overall execution of the global IT strategy
for an award-winning airport food and beverage operator. Improve customer airport holding area
experience by delivering timely and innovative products technology solutions worthy of an
"OTG Experience".
Working Today, Inc. (also known as Freelancers Union)
Brooklyn, NY
Mar 2010 to Nov 2011
Chief Technology Officer, Freelancers Union, reporting to the CEO (2010-2011)
Chief Technology Officer, Freelancers Insurance Company, reporting to the CEO (2010-2011)
Objective: Stabilize the technology practices of a 15 year old non-profit organization with a
1 year old $90MM for-profit insurance company. Design a sustainable technology infrastructure that
can support the growth of insurance offerings into new states. Identify opportunities for technology
innovation, and seek appropriate avenues for funding through government grants and non-profit fund-raising.
Strategically execute a million dollar technology budget.
- Provide executive technology leadership for Working Today (a 501(c)(3) non-profit),
Freelancers Union (a 501(c)(4) non-profit), and Freelancers Insurance Company (a for-profit
insurance business, solely-owned by Working Today)
- Manage a team of 13 software engineers, system administrators and analysts
- Respond to technical inquiries made by the NY Department of Insurance during a 5 month audit of
Freelancers Insurance Company
- Select a new IVR vendor, and lead enterprise through a knife-edge cutover of 2 member facing IVR
portals with zero downtime
- Lead technology team through the migration to a new TPA for billing and enrollment
- Optimize performance of in-house customer service call center, resulting in a 70% reduction in call abandonment and 25% call throughput improvement
- Reduce inbound call volume by 35% through streaming of the insurance application process, with a heavy focus on user-centered design
- Represent the interests of technology during RFP processes to new vendors for medical claims processing, medical management, and pharmacy claims processing.
The McEvoy Group LLC (also known as Chronicle Books),
San Francisco, CA
Apr 2009 to Mar 2010
Executive Director of Technology, reporting to the COO/CFO
Objective: Transform a print-oriented family of publishing companies by defining a sustainable
digital strategy. Assess the management and staff capabilities of each property, and lead change
management efforts to execute the digital strategy.
- Provide executive technology leadership for The McEvoy Group properties, including
Chronicle Books, SPIN Media, McEvoy Media (formerly Hartle Media), and becker&mayer!
- Manage technology staff of 10 spread across New York, NY, San Francisco, CA and Bellevue, WA
- Represent technology interests for Chronicle Books as a member of the Chronicle Books
Operating Group, a strategic internal board of advisors
- Raise capital from executive team for new strategic initiatives
- Renegotiate vendor relationships across all properties, resulting in a 25% overall
reduction in operating costs
- Reduce contractor dependence by introducing budget neutral full-time hires at Chronicle Books
and SPIN Media
- Identify leadership challenges and recommend replacement of executive management at magazine properties
- Execute new content strategy at 7x7 Magazine and California Home & Design Magazine,
reducing long term editorial and technology staffing needs while improving page views by 25%
- Assess viability and recommend the replacement of enterprise GL system
- Define the scope for new business intelligence initiatives targeted to improve book inventory forecasting
New York Media LLC,
New York, NY
Mar 2005 to Mar 2009
Executive Director of Information Technology, New York Media, reporting to the COO (2007-2009)
Director of Technology, nymag.com (2006-2007)
Technical Architecture Manager, nymag.com (2005-2006)
Objective: Build a world-class online presence and technology team for an industry leading
consumer magazine post-sale to a private equity firm. Successfully lead organization through
complex multi-dimensional transitions, including changes in leadership, enterprise relocation,
and M&A diligence and integration. Strategically execute a multi-million dollar technology budget.
- Represent technology interests as a member of the New York Media strategy team, an internal board of advisors
- Key stakeholder for content management, SEO, and mobile strategy for nymag.com
- Report to investors on a weekly basis regarding technology budget trending and current digital initiatives.
- Raise additional capital from investors for new strategic initiatives
- Standardize hiring practices for technology. Lead the growth of technology team from 7 people to 25 people
- Lead organization through the transition to a modified SCRUM agile lifecycle
- Negotiate the financial and legal aspects of over $1MM in technology contracts
- Cut telecom spending by 77% through a series of aggressive audits
- Decrease workstation capital expenses by 15% through vendor changes and reallocation of existing equipment
- Architect and execute nymag.com data center redesign and migration with zero downtime
- Lead union negotiations for physical infrastructure build-out during the gut renovation of 75 Varick St
- Complete 260 seat enterprise relocation from 444 Madison Ave to 75 Varick St with less than 12 hours of downtime
- Improve quality of technical helpdesk by increasing response time up to 25% and decrease the average resolution time by 50%
- Create off-shore engineering capabilities to augment on-shore engineering efforts
- Introduce regular UX testing to product development lifecycle to improve user engagement on nymag.com
Thomson Reuters,
Philadelphia, PA (formerly Thomson Scientific)
Oct 1996 to Mar 2005
Software Engineer II, reporting to the Director of Web Products (2003-2005)
Software Engineer I (1996-2003)
Objective: Transform a series of world-renowned desktop-based scientific research software
products into an industry leading web-based research suite. Define a sustainable engineering lifecycle
model for product development.
- Founding engineer for Web of Science and Current Contents Connect
- Architect and lead software engineering efforts for the Web of Knowledge family of products
- Experiment with RUP, SCRUM and XP coding and lifecycle management
- Participate in project resource planning, candidate hiring, and engineer resource allocations
- Lead peer code review sessions
Palisade Corporation,
Newfield, NY
Aug 1995 to Jun 1996
Internet Administrator/Webmaster
ATSIM, Inc.,
Ithaca, NY
Jun 1993 to Aug 1995
Systems Engineer
